Privacy Policy

Type of website: Ecommerce Effective date: 10th day of December, 2021

www.canticketapp.com (the “Site”) is owned and operated by Candid Marketing PTY LTD. Candid Marketing PTY LTD is the data controller and can be contacted at:

[email protected] BOX 1096 GRIFFITH NSW 2680

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

The personal data we will collect;Use of collected data;Who has access to the data collected;The rights of Site users; andThe Site’s cookie policy.This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contact


[email protected].

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU:

Users have provided their consent to the processing of their data for one or more specific purposes; andProcessing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: They will not be able to create an account for billing purposes..

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name;Email address;Phone number;Address; andPayment information.

This data may be collected using the following methods:

Creating an account.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

Communication; and Billing.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;If it is required for any legal proceeding;To prove or protect our legal rights; andTo buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

Right to be informed;Right of access;Right to rectification;Right to erasure;Right to restrict processing;Right to data portability; andRight to object.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

Cassandra Cadorin

[email protected]

________________________________________

PO BOX 1096 Griffith NSW 2680

Do Not Track Notice

Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of marketing communications. You can opt-out by clicking “unsubscribe” on the bottom of any marketing email or updating your email preferences under “Your Account”.

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies.Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;Analytical cookies.Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;Targeting cookies.Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you; andThird-Party Cookies.Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

Monitor user preferences to tailor advertisements around their interests.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by using the contact information below.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Cassandra Cadorin, at:

[email protected]

It starts with our team.

Site Directory — CanTicket
Site Directory

Keep profits up and the team in check.

Every CanTicket page in one place — the product, the use cases, the integrations. Search, or jump straight in.

Book a demo Profit Leak Calculator or go direct: canticketapp.com/book-a-demo
How can we help?

AI, dashboards & the future of work

7

Where AI stops being a talking point and starts showing up in the numbers. CanTicket meters what AI costs per job the same way it meters people, connects to the rest of your stack through its API, and reports both to the finance and board views that need them.

/ai-token-tracking

AI Token Tracking

Meter every AI action and attribute its token cost to the job, client or department that caused it.
/connecting-apis

Connecting APIs

Connect CanTicket to the rest of your stack — what the API exposes, how authentication works and what syncs.
/chrome-extension

Chrome Extension

Log time, open jobs and capture work from any tab without leaving the browser.
/cfo-dashboard

CFO Dashboard

Live margin, cost-to-serve and cash position in one view built for the person who owns the numbers.
/board-dashboard

Board Dashboard

Board-ready reporting on revenue, utilisation and profitability, current to today rather than last quarter.
/ai-vs-human-labour-costs

AI vs Human Labour Costs

Compare what a task costs done by a person against the same task done by AI, on your own rates.
/future-of-work

The Future of Work

How AI changes what service businesses charge for, and what stays human when it does.

Main pages

13
/

Home

Job management and live margin visibility — the CanTicket homepage.
/pricing

Pricing

Plans, what's included and how billing works.
/solutions

Solutions

What CanTicket does, framed by the outcomes it delivers.
/calculator

Profit Leak Calculator

See what unbilled time and hidden cost is quietly costing you.
/xero

Xero Integration

Real cost pulled from Xero, mapped live to every job.
/book-a-demo

Book a Demo

See CanTicket walked through against your own numbers.
/registration

Registration

Start your CanTicket account.
/faqs

FAQs

Common questions about the product, data and setup.
/blog

Blog

Articles on margin, operations and AI for service businesses.
/about-us

About Us

Who we are and why we built CanTicket.
/contact-us

Contact Us

Get in touch with the team.
/security

Security

How CanTicket protects and handles your data.
/death-by-subscription

Death by Subscription

Our campaign on tool sprawl and runaway subscription cost.

By industry & team

10
AtlasAtlasKeeps the team in balance
/erp-for-small-business

ERP for Small Business

Enterprise-grade job, time and margin control, sized and priced for small teams.
/professional-services-erp

Professional Services ERP

Built for firms that bill for people's time and expertise.
/erp-for-consulting-firms

ERP for Consulting Firms

Track engagements, utilisation and realised margin.
/erp-for-it-services

ERP for IT Services

Manage projects, tickets and recurring work in one place.
/erp-for-agencies

ERP for Agencies

Run client work, retainers and projects with live profitability on every job.
/erp-for-marketing-agencies

ERP for Marketing Agencies

Track campaign and retainer margin across every client in real time.
/erp-for-creative-agencies-6928

ERP for Creative Agencies

Keep creative projects profitable without killing the creative flow.
/erp-for-distributed-teams

ERP for Distributed Teams

One source of truth for jobs, time and cost across every location and timezone.
/project-based-erp

Project-Based ERP

Margin visibility for teams that deliver work project by project.
/erp-500k-5m-revenue

ERP for $500K–$5M Revenue

The right-sized system for growing businesses outgrowing spreadsheets.

Capabilities & features

9
MadiMadiYour margin watchdog
/project-profitability-software-775967

Project Profitability Software

See the real profit on every project as the work happens, not months later.
/job-costing-software

Job Costing Software

Accurate cost per job from real time and expenses, mapped to your Xero.
/real-time-margin-tracking

Real-Time Margin Tracking

Live margin on every active job, so you catch a leak while you can still fix it.
/xero-erp-integration

Xero ERP Integration

Two-way Xero sync that turns your accounting data into live job margin.
/cloud-erp-small-business

Cloud ERP for Small Business

A modern, cloud-based ERP with nothing to install and no IT overhead.
/ai-erp-software

AI ERP Software

An ERP with an AI team that watches margin, capacity and admin for you.
/business-management-software-sme

Business Management Software

Jobs, time, billing and margin in one system instead of four tools and a spreadsheet.
/digital-transformation-sme

Digital Transformation for SMEs

Replace the spreadsheet stack with one connected, real-time source of truth.
/erp-roi-calculator

ERP ROI Calculator

Estimate what real-time margin visibility is worth to your business.

Integrations

6
OptiOptiKills the admin tax
+ CanTicket

Bring Asana work into live cost and margin tracking.

/canticket-asana
+ CanTicket

Turn Trello boards into costed, billable work.

/canticket-trello
Slack+ CanTicket

Push job, margin and approval alerts straight into your channels.

/canticket-slack
Google Drive+ CanTicket

Attach job files from Drive without duplicating a single folder.

/canticket-google-drive
Google Calendar+ CanTicket

Two-way sync between scheduled jobs and your team calendars.

/canticket-google-calendar
Coming soon

Map monday.com boards to real-time job margin.

In development

*monday.com is in development — everything else here is live today.

Compare & alternatives

6
/erp-alternative-myob

MYOB Alternative

How CanTicket compares to MYOB for job and margin management.
/erp-alternative-netsuite

NetSuite Alternative

A lighter, faster alternative to NetSuite for service businesses.
/replace-asana-harvest-xero

Replace Asana + Harvest

Bring Asana, Harvest and spreadsheets into one system that plugs straight into Xero.
/accountant-recommended-erp

Accountant-Recommended ERP

The job and margin system accountants point their clients to.
/advisor-recommended-business-software

Advisor-Recommended Software

Why advisors recommend CanTicket to clients who need real numbers.
/erp-alternative-sap

SAP Alternative

A far lighter alternative to SAP for service businesses that need job margin, not a multi-year rollout.

The app

2
users.canticketapp.com

Dashboard

Sign in to your CanTicket workspace.

Opens the app
users.canticketapp.com/login

Log In

Access your account.

Opens the app

No pages match that search

Try a different word, or clear the search to see everything.

Watch it work

See CanTicket in two minutes

A quick tour of live job margins, the Xero sync, and the AI team keeping every job honest.

CanTicket product tour
Product tour
2 min · margins, Xero & the AI team

See where your margin really goes.

Book a walkthrough and we'll show you CanTicket — ERP, job costing and real-time margin software for small business and professional services teams — mapped to your own jobs and your own Xero.

Book a demo Get started

Quick answers

See all FAQs

CanTicket is cloud ERP and job management software for small businesses and professional services teams. It brings project management, time tracking, job costing, invoicing and staffing into one system with live margin visibility, so you can see exactly what every job, client and staff member is earning or costing in real time — connected to the Xero you already run.

Project management tools like Asana, Trello and Monday show you what work is happening, but not what it is worth. CanTicket is job costing and project profitability software as well as a small business ERP — it tracks real-time margin on every job, so you manage profit, staffing and capacity, not just task status.

Yes. CanTicket offers a two-way Xero ERP integration that pulls real cost, payroll and invoice data straight from Xero and maps it to every job. Your job costing and margin reporting run on actual accounting numbers, not estimates — which is why it is popular accountant- and advisor-recommended small business software.

CanTicket is built for service and project-based small businesses — agencies, marketing and creative studios, consulting firms, IT services and professional services teams, typically between $500K and $5M in revenue. If you deliver work through people's time and need better ERP, staffing and profitability visibility than spreadsheets can give, CanTicket is for you.

CanTicket uses one flat per-seat price with everything included — job management, job costing, project profitability, real-time margin tracking, Xero integration and the AI team — with no feature gating and no per-tier gouging. See the pricing page for current rates.

Most teams migrate in a few clicks. Your boards, tasks, time and staffing come across from tools like Asana, Harvest and Trello, and CanTicket connects straight to Xero — so you are adding real-time margin and ERP visibility to your existing workflow, not rebuilding your small business software stack from scratch.

Yes. Data is encrypted in transit and at rest, tenant-isolated per company, and never sold. Full detail on our security and privacy practices is on the security page.

Yes. Every AI action the CanTicket team takes — Madi checking margin, Atlas balancing capacity, Opti clearing admin — is metered and attributed to the job, client or department it ran for. AI consumption shows up as a real, itemised cost line alongside labour and expenses, not as an invisible platform fee, so you always know what the automation is costing you and where it is being spent.

AI is quietly becoming a real operating expense, and in most businesses it sits in a single unallocated software bill nobody can break down. Tracking consumption per job puts that spend where it actually belongs: your job costing and project profitability numbers include the cost to serve, your margin reporting stays honest, and the expense flows into Xero already coded — so your accountant, your board and your clients see the same defensible figure.