IT Services ERP: From Ticket to Invoice Without the Gaps
CanTicket closes the gap between IT service delivery and billing, giving IT companies full job visibility, support contract tracking and Xero-connected invoicing.
Why Businesses Like Yours Struggle With This
Running your business on disconnected tools creates gaps that cost real money. Here is what we hear from businesses before they switch to CanTicket.
Ticket-to-Invoice Gaps
IT service companies complete work orders and support tickets every day but not all of that work makes it onto an invoice. When ticketing systems are disconnected from billing, completed work slips through without being charged. CanTicket connects job completion directly to invoice generation so every completed ticket becomes a billing line item automatically.
Support Contract Tracking
Managing multiple clients on different support contracts, SLA tiers and prepaid hour blocks is a logistical challenge without the right tools. IT companies need to know in real time how many prepaid hours each client has consumed, which SLA tier they are on and when their contract renews. CanTicket manages this complexity so nothing slips through and every client is billed correctly.
Resource Allocation
IT service delivery depends on the right technician being assigned to the right job at the right time. Without visibility into who is working on what, technicians are overloaded while others sit idle, response times suffer and client satisfaction declines. CanTicket gives IT managers a real-time view of every team member's workload so allocation decisions are made on current data.
Everything You Need, Nothing You Don't
CanTicket is purpose-built for service businesses that need real-time visibility without enterprise complexity or price tags.
Job Lifecycle Tracking
Every IT job in CanTicket moves through a defined lifecycle from creation to completion to billing. Technicians update job status in the field, managers see real-time progress across all active jobs and billing is triggered automatically when a job is marked complete. No work order gets lost in the system and no completed job goes unbilled.
Contract and SLA Management
Track each client's support contract, SLA tier and prepaid hour balance in CanTicket. When a job is completed, CanTicket deducts the time from the client's prepaid block automatically and flags when they are approaching the limit. SLA response time targets are tracked per ticket so you can demonstrate compliance to clients.
Resource Scheduler
Assign technicians to jobs based on their skills, availability and current workload. CanTicket shows each team member's schedule and job queue so managers can see who has capacity and who is overloaded. Time logged against jobs updates the schedule automatically so the picture is always current.
Xero Billing Sync
CanTicket pushes completed job billing to Xero automatically. Whether the client is billed on a time-and-materials basis, a prepaid block or a fixed monthly contract, the correct invoice is generated and synced to Xero. Payment tracking in Xero updates the client's account status in CanTicket in real time.
IT Job Completion in CanTicket, IT Billing Accurate in Xero
IT service companies that use CanTicket stop losing revenue between job completion and invoicing. Every completed job in CanTicket becomes a billing record that flows to Xero automatically. Support contract billings, ad-hoc work orders and project invoices all use the same seamless flow. Your accountant sees accurate, up-to-date billing data in Xero without any manual data entry from your technical team.
- Completed IT job billing syncs from CanTicket to Xero invoice drafts automatically
- Prepaid hour block consumption tracked in CanTicket and reconciled against Xero invoices
- Client contract renewal dates and billing cycles managed in CanTicket, invoiced through Xero
- Ad-hoc work order billing separated from contracted support in Xero line items
- Technician time costs tracked in CanTicket for gross margin analysis by client
Frequently Asked Questions
Close the Gap Between Work Done and Work Billed
Book a free demo and see how CanTicket gives your IT services business full job visibility and Xero-connected billing from day one.
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