CanTicket is cloud ERP and job management software for small businesses and professional services teams. It brings project management, time tracking, job costing, invoicing and staffing into one system with live margin visibility, so you can see exactly what every job, client and staff member is earning or costing in real time — connected to the Xero you already run.

How is CanTicket different from Asana, Trello or Monday?

Project management tools like Asana, Trello and Monday show you what work is happening, but not what it is worth. CanTicket is job costing and project profitability software as well as a small business ERP — it tracks real-time margin on every job, so you manage profit, staffing and capacity, not just task status.

Does CanTicket work with Xero?

Yes. CanTicket offers a two-way Xero ERP integration that pulls real cost, payroll and invoice data straight from Xero and maps it to every job. Your job costing and margin reporting run on actual accounting numbers, not estimates — which is why it is popular accountant- and advisor-recommended small business software.

Who is CanTicket for?

CanTicket is built for service and project-based small businesses — agencies, marketing and creative studios, consulting firms, IT services and professional services teams, typically between $500K and $5M in revenue. If you deliver work through people's time and need better ERP, staffing and profitability visibility than spreadsheets can give, CanTicket is for you.

How much does CanTicket cost?

CanTicket uses one flat per-seat price with everything included — job management, job costing, project profitability, real-time margin tracking, Xero integration and the AI team — with no feature gating and no per-tier gouging. See the pricing page for current rates.

How hard is it to switch to CanTicket?

Most teams migrate in a few clicks. Your boards, tasks, time and staffing come across from tools like Asana, Harvest and Trello, and CanTicket connects straight to Xero — so you are adding real-time margin and ERP visibility to your existing workflow, not rebuilding your small business software stack from scratch.

Yes. Data is encrypted in transit and at rest, tenant-isolated per company, and never sold. Full detail on our security and privacy practices is on the security page.

Does CanTicket track what our AI usage costs?

Yes. Every AI action the CanTicket team takes — Madi checking margin, Atlas balancing capacity, Opti clearing admin — is metered and attributed to the job, client or department it ran for. AI consumption shows up as a real, itemised cost line alongside labour and expenses, not as an invisible platform fee, so you always know what the automation is costing you and where it is being spent.

Why does tracking AI consumption matter for financial transparency?

AI is quietly becoming a real operating expense, and in most businesses it sits in a single unallocated software bill nobody can break down. Tracking consumption per job puts that spend where it actually belongs: your job costing and project profitability numbers include the cost to serve, your margin reporting stays honest, and the expense flows into Xero already coded — so your accountant, your board and your clients see the same defensible figure.

ERP for IT Services Companies

Why Businesses Like Yours Struggle With This

Running your business on disconnected tools creates gaps that cost real money. Here is what we hear from businesses before they switch to CanTicket.

Ticket-to-Invoice Gaps

IT service companies complete work orders and support tickets every day but not all of that work makes it onto an invoice. When ticketing systems are disconnected from billing, completed work slips through without being charged. CanTicket connects job completion directly to invoice generation so every completed ticket becomes a billing line item automatically.

Support Contract Tracking

Managing multiple clients on different support contracts, SLA tiers and prepaid hour blocks is a logistical challenge without the right tools. IT companies need to know in real time how many prepaid hours each client has consumed, which SLA tier they are on and when their contract renews. CanTicket manages this complexity so nothing slips through and every client is billed correctly.

Resource Allocation

IT service delivery depends on the right technician being assigned to the right job at the right time. Without visibility into who is working on what, technicians are overloaded while others sit idle, response times suffer and client satisfaction declines. CanTicket gives IT managers a real-time view of every team member's workload so allocation decisions are made on current data.

Everything You Need, Nothing You Don't

CanTicket is purpose-built for service businesses that need real-time visibility without enterprise complexity or price tags.

Job Lifecycle Tracking

Every IT job in CanTicket moves through a defined lifecycle from creation to completion to billing. Technicians update job status in the field, managers see real-time progress across all active jobs and billing is triggered automatically when a job is marked complete. No work order gets lost in the system and no completed job goes unbilled.

Contract and SLA Management

Track each client's support contract, SLA tier and prepaid hour balance in CanTicket. When a job is completed, CanTicket deducts the time from the client's prepaid block automatically and flags when they are approaching the limit. SLA response time targets are tracked per ticket so you can demonstrate compliance to clients.

Resource Scheduler

Assign technicians to jobs based on their skills, availability and current workload. CanTicket shows each team member's schedule and job queue so managers can see who has capacity and who is overloaded. Time logged against jobs updates the schedule automatically so the picture is always current.

Xero Billing Sync

CanTicket pushes completed job billing to Xero automatically. Whether the client is billed on a time-and-materials basis, a prepaid block or a fixed monthly contract, the correct invoice is generated and synced to Xero. Payment tracking in Xero updates the client's account status in CanTicket in real time.

IT Job Completion in CanTicket, IT Billing Accurate in Xero

IT service companies that use CanTicket stop losing revenue between job completion and invoicing. Every completed job in CanTicket becomes a billing record that flows to Xero automatically. Support contract billings, ad-hoc work orders and project invoices all use the same seamless flow. Your accountant sees accurate, up-to-date billing data in Xero without any manual data entry from your technical team.

Completed IT job billing syncs from CanTicket to Xero invoice drafts automatically

Prepaid hour block consumption tracked in CanTicket and reconciled against Xero invoices

Client contract renewal dates and billing cycles managed in CanTicket, invoiced through Xero

Ad-hoc work order billing separated from contracted support in Xero line items

Technician time costs tracked in CanTicket for gross margin analysis by client

Frequently Asked Questions

How does CanTicket help IT service companies reduce unbilled work?

CanTicket creates a direct link between job completion and billing. When a technician marks a job complete, the time and materials recorded against that job are automatically included in the next billing cycle for that client. There is no separate reconciliation step and no opportunity for completed work to be overlooked. IT service companies using CanTicket typically recover between $2,000 and $5,000 per month in previously unbilled work.

Can CanTicket manage clients on prepaid hour blocks?

Yes. CanTicket tracks prepaid hour blocks for each client and automatically deducts logged time as jobs are completed. When a client approaches the end of their prepaid block, CanTicket alerts the account manager so a top-up conversation can happen before the block runs out. Overage hours are tracked separately and included in the next invoice. This eliminates the manual reconciliation that most IT service companies currently do in spreadsheets.

How does CanTicket handle different SLA tiers across clients?

Each client in CanTicket can be assigned an SLA tier with specific response time and resolution time targets. When a new job is created for that client, their SLA targets are applied automatically. CanTicket tracks the time from job creation to first response and from first response to resolution, flagging any jobs that are at risk of breaching the SLA target. This makes it easy to demonstrate SLA compliance to clients and identify where improvements are needed.

Does CanTicket work for managed service providers (MSPs)?

CanTicket is well-suited to managed service providers that deliver ongoing support services under fixed contracts. MSPs can set up recurring job types, manage multiple client contracts with different billing structures and track technician time across their client portfolio in real time. The Xero integration ensures that monthly contract invoices, ad-hoc billing and expense reimbursements all flow correctly into the accounting system without manual intervention.

How long does it take to implement CanTicket for an IT services business?

Most IT service companies are fully operational in CanTicket within three to four weeks. The initial setup involves connecting Xero, importing clients and contracts, configuring job types and SLA templates, and onboarding the technical team. CanTicket's onboarding team provides guided support throughout the process. Because CanTicket is a cloud application, there is no infrastructure to install and no extended IT project required to get started.

Keep profits up and the team in check.

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AI, dashboards & the future of work

Where AI stops being a talking point and starts showing up in the numbers. CanTicket meters what AI costs per job the same way it meters people, connects to the rest of your stack through its API, and reports both to the finance and board views that need them.

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IT Services ERP: From Ticket to Invoice Without the Gaps

Why Businesses Like Yours Struggle With This

Ticket-to-Invoice Gaps

Support Contract Tracking

Resource Allocation

Everything You Need, Nothing You Don't

Job Lifecycle Tracking

Contract and SLA Management

Resource Scheduler

Xero Billing Sync

IT Job Completion in CanTicket, IT Billing Accurate in Xero

Frequently Asked Questions

Close the Gap Between Work Done and Work Billed

Related Resources

AI, dashboards & the future of work

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The Future of Work

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